Kontakt

Markéta Rolincová

+420 549 498 270

Nabídka práce a stáží

IT Helpdesk with Italian

Infosys (Czech Republic) Limited s.r.o.
Publikováno
5. 9. 2019
Detail inzerátu v kariérním portálu JobCheckIN
https://www.jobcheckin.muni.cz/jobs/8272fab1-3550-4fd4-83d6-15c8acd2ea6f

Popis pracovní pozice

Position Summary:

Provide 1st level technical support, service restoration, the fulfillment of service request and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems.

Provide solutions for user requests based on a knowledge database, available rules and problem descriptions and advice of resolver groups. Escalate issues that cannot be resolved to resolver groups based on a documented routing tree.


RESPONSIBILITIES:

  • Point of contact for L1 Service Desk.
  • Investigating issues engaging with problem management
  • Continual service improvement activities.
  • Provide guidance to users on next steps to resolve Access issues.
  • Continual Service improvement activities.

Typ pracovního úvazku

Plný úvazek

Místo výkonu práce

Brno-město

Více informací o požadavcích na pozici a co společnost nabízí naleznete v detailu inzerátu v kariérním portálu JobCheckIN.

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