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Jitka Štenclová

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Nabídka práce a stáží

IT Service Desk Analyst with English

Global IT Center, s.r.o.
Publikováno
7. 7. 2020
Detail inzerátu v kariérním portálu JobCheckIN
https://www.jobcheckin.muni.cz/jobs/5c71151f-7866-4b60-b17f-0c44e81b9d1a

Popis pracovní pozice

The position requires you to be the single point of contact for users in country of operation for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in the ticketing tool with a unique reference number provided. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:

• Managing the Service Desk  queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently

• Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams

• Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required

Typ pracovního úvazku

Plný úvazek

Místo výkonu práce

Brno-město

Více informací o požadavcích na pozici a co společnost nabízí naleznete v detailu inzerátu v kariérním portálu JobCheckIN.

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